T
Talent@ Beta
Binance

Customer Service Representative - Indonesia

Binance · Private · Website
Apply Now Refer a Friend

Job Description

Responsibilities:

  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information 
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

    • Requirements:

  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
  • Fluent in English and Indonesian
  • Willing to work weekends and irregular hours which will include night shifts

    • About Binance

    World's largest crypto exchange by trading volume.

    View company profile

    Similar roles at other companies

    Customer Support Specialist
    Mercury · Series B · Any Office or Remote
    Depot Service Engineer
    Apptronik · Series A · MV
    Robotics Applications Customer Engineer
    Tutor Intelligence · Seed · Watertown, MA
    Customer Support Engineer (Inference)
    Together AI · Series A · San Francisco
    Customer Success Manager
    Chef Robotics · Series A · San Francisco
    Customer Success Engineer / Roboticist
    Foxglove · Series B · Zurich, Switzerland

    Role Details

    Location
    Indonesia, Jakarta
    Salary (est. USD)
    ~$60K - $97K (est. USD)

    Estimated based on role seniority, stage (Private) & industry benchmarks.

    How is this calculated?
    Seniority Mid-level
    Domain Support / CS (−25%)
    Base range $60K – $97K
    Department
    Customer Support
    Type
    Full-time
    Vertical
    Exchange
    Posted
    1 week ago

    Career Tools

    Apply for this role Refer a Friend

    You'll be redirected to the company's application page

    Get roles like this daily

    Join our Telegram channels for curated job alerts

    Talent@Web3 Talent@AI Talent@Robotics