Senior Strategy & Operations Manager, Expert Contributor Experience

About the Team

The Data as a Service (DaaS) organization at Snorkel is one of the company’s most critical growth engines. Within DaaS, the EC Experience team owns the end-to-end lifecycle of our expert contributors and manages the marketplace that connects our expert community to high-impact customer work. As our DaaS business and EC network scale, this team requires strong operational leadership to build a highly effective, engaging, and retentive EC experience that enables experts to consistently deliver exceptional outcomes.

About the Role

We are looking for a growth-oriented strategy and operations leader to build and scale the systems that power our EC community and marketplace. In this role, you will define the strategy, metrics, and operating models across the EC lifecycle — from onboarding and activation to long-term engagement and retention — while helping drive key product and operational capabilities that power our marketplace and project platform.

You will partner cross-functionally with Delivery, Product, Engineering, Supply, Marketing, and Analytics — designing scalable processes, insights, and programs that strengthen our expert network and improve contributors’ ability to succeed on our projects. 

This role blends strategic thinking with hands-on execution and is ideal for someone who enjoys solving complex operational challenges, aligning diverse stakeholders, and building durable infrastructure that enables the business to scale.

About You

Responsibilities

• Partner directly with the Head of EC Experience to create and own programs that scale the EC Lifecycle – across onboarding, activation, and retention
• Translate priorities into structured operating plans with measurable milestones, and drive strategic bets and cross-functional initiatives end-to-end
• Build decision-making frameworks that improve prioritization, trade-offs, and resourcing allocations – surfacing risks, dependencies, and critical decision points early
• Develop performance tracking mechanisms to ensure visibility into key metrics and outcomes
• Step in to own ambiguous workstreams or problem areas and translate them into structured analyses, executive-ready recommendations, and drive the plan end-to-end
• Act as connective tissue across Delivery, Product, Engineering, Supply, Marketing, and Analytics

Requirements

• 5+ years of experience in strategy, operations, marketplace or program management roles in a fast-paced environment; 3-5 years of people leadership 
• Strong analytical and problem-solving skills; Proficiency in SQL for data analysis, an ability to define metrics, and translate insights into action
• Experience launching and scaling complex high-impact cross-functional initiatives with multiple stakeholders, including technical teams
• Strong executive communication skills (written, verbal, and visual), with a demonstrated ability to influence senior stakeholders without authority 
• Ability to bring structure and clarity to ambiguous problem spaces and define a strategy
• High ownership, strong prioritization skills, and bias toward action

Bonus Points For:

• Experience in marketplace, consumer lifecycle, or data-driven businesses
• Experience building or scaling new business lines