Fraud Operations Associate SDC

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

We are looking for someone passionate about fighting fraud. You will be responsible for conducting account investigations, making account-level judgements, and providing support for special handling risk cases. You will be confident in looking through data, assessing various indicators, and making judgements on your findings.
The right candidate for this role will ideally have 2 to 3 years experience in fraud, preferably within e-commerce or payments, and possess a basic understanding of fraud prevention and controls.

What you’ll do

Responsibilities 

• Review accounts to identify possible fraud such as merchant fraud, card testing, or account takeover. 
• Conduct merchant account reviews to support financial partner needs.
• Monitor risk signals and trends in suspicious activity.
• Perform various fraud reviews and apply mitigation actions based on business complexity and impact.
• Help maintain and adjust fraud detection strategies and business rules to balance loss prevention and customer experience.
• Collaborate with merchants to understand their business models, transaction patterns, and risk exposures.
• Conduct root cause analysis to identify opportunities to prevent and reduce risk.
• Serve as an escalation point, working with internal teams and external partners to assess issues and resolve them efficiently.
• Join monthly, quarterly, and annual Fraud Operations business reviews.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements 

• You have excellent English communication skills, both written and verbally.
• 2 - 3 years experience in fraud analysis, fraud investigations, or fraud operations.
• Experience using data to make assessments/judgements.
• A team-focused mentality and effective problem solving skills.
• The ability to approach challenges from a user perspective while being pragmatic & solutions oriented

Preferred Qualifications 

• Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud.
• Experience in user-facing roles supporting partners,  customers / Fraud Mitigation.
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools.
• Prior fraud experience across multiple industries/verticals.
• Experience in a high growth technology company